How can we help you?
FAQ
Find answers to our most commonly asked questions below:
About KissDontTell
Kissdonttell, also known as KDT, is a New York City based online fashion brand offering limited collection women’s dresses, denim, shoes, sets, and accessories inspired by street style and digital trends.
Yes. Kissdonttell is a New York City based online fashion brand offering secure checkout, tracked shipping, and responsive customer support.
Placing an order
Kissdonttell accepts major credit and debit cards: Visa, MasterCard, American Express, and Discover.
As well as additional payment methods shown at checkout including: PayPal, Shop Pay, Apple Pay, Google Pay, Klarna, Afterpay, and Cash App.
Sales tax is calculated according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.
You will receive a shipping confirmation message with tracking information via email and/or SMS once your order has left our warehouse.
We are more than happy to help you place an order. Please contact us here!
Orders are processed quickly. If you need to make a change, contact our support team as soon as possible. We cannot guarantee changes after an order has been placed.
To contact the support team, click here.
KDT is committed to protecting your privacy. The information we collect on the site is used to make shopping at kissdonttell.com possible and to enhance your overall shopping experience. Click here to view our complete privacy policy.
Shipping & Delivery
Orders are processed within the stated processing window before shipping. Delivery times vary based on the shipping method selected at checkout. Tracking information is provided once your order ships.
You can find more information here.
Kissdonttell currently ships within the United States. Shipping options and delivery estimates are shown at checkout.
No, we do not offer international shipping.
No, we do not offer same day delivery.
Once your order ships, you will receive a confirmation email with tracking details. You can use the tracking link provided to monitor your shipment.
You can also look up your order here.
Our shipping fees are non-refundable.
Please contact us if your order is missing.
Returns & Exchanges
Return details and eligibility are outlined on our Returns page. Items must meet return requirements to be approved. Some items may be final sale and not eligible for return.
We accept returns within 30 days of the delivery date.
To request a return, click here.
Items being returned must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
The following items are final sale and cannot be returned or exchanged:
- underwear, intimate apparel, lingerie, bras, panties, shapewear
- bathing suits, swimsuits, bikini tops, bikini bottoms, bikini sets
- earrings
- all items marked "Final Sale"
Return and package protection is an optional add on available at checkout. It covers return shipping fees for eligible items and provides
reimbursement if your package is lost or stolen before delivery.
If you added return and package protection at checkout and your order is lost or stolen before delivery, you may be eligible for reimbursement.
Orders without protection may require additional review.
Please contact us immediately if any item is defective, damaged or if you receive the wrong item.
Please attach photos when contacting us, so that we can quickly evaluate the issue and make it right.